Return & Exchange Policy

At Red Threads, we are committed to delivering high-quality products and ensuring customer satisfaction with every order.

👕 Size Exchange Policy

If you need a different size, you can request a size exchange within 3 days of receiving your order. To initiate an exchange, please contact our support team with your order details.

📦 Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at help@redthreads.in and provide:

• 📸 Clear photos of the product showing the issue
• 🧾 Your Order ID or Invoice Number
• 📦 Photos of the package (if applicable)

Our team will review your request and respond within 24–48 hours with the next steps. Depending on the situation, we may arrange a replacement or provide an appropriate resolution.

⚠️ Important Information

• An unboxing video recorded from the moment the sealed package is opened is mandatory for claims related to damaged, missing, or incorrect products.
• Exchange requests submitted after 3 days of delivery may not be accepted.
• Products must be unused, unwashed, and in their original condition with tags intact to qualify for an exchange.
• Customized or personalized products may not be eligible for return or exchange unless they arrive damaged or defective.

📞 Need Help?

For any questions regarding your order, please contact us at:

Email: help@redthreads.in
Website: https://redthreads.in

Thank you for shopping with Red Threads.